![]() ![]() If an inquiry does get issued, the merchant can respond in one of four ways: That said, Amex will sometimes submit a merchant inquiry to try and get more information. Few situations require an inquiry for more information. The company will issue an immediate chargeback to the merchant in most cases. It’s in the company’s best interest to keep everyone happy, but card members can take precedence. Remember: Amex is both a card network and an issuer. The good news is that help is just a click away. But, in situations where more data is needed, the merchant will be issued an inquiry requesting additional documentation.Ĭonfused? You’re not alone. Send an inquiry to the merchant to gather more information about the case.Īmerican Express will generally have sufficient in-house information to identify transactions as either legitimate or invalid. ![]()
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